Terms and Conditions
Listed below are our terms and conditions of sale. Please read them carefully. The terms and conditions you enter into with us do not affect your statutory rights.
Formation of ContractThese terms of sale apply to all goods supplied by Kedel Ltd., whose registered office is at 56 Bramley Lane, Hipperholme, Halifax, HX3 8NS, registered in England and Wales, Company Registration No. 07124652, VAT No. 987568734 (furthermore known as the ‘supplier’, ‘us’, ‘ourselves’, ‘we’).
No contract exists between the purchaser (furthermore known as the ‘client’, ‘you’, ‘yourselves’, the ‘consumer’, the ‘customer’) and the supplier for the sale of any goods until the supplier has received and accepted your order. An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mispriced or cleared funds are not received. The contract is subject to your right of cancellation (see below). We may change these terms of sale without notice to you in relation to future sales.
Orders and DeliveriesThe goods you order will be delivered to the address registered as your payment address unless otherwise indicated during checkout. Deliveries are not made outside the United Kingdom except on special request. We will inform you as quickly as possible if delivery cannot be made to your address for reasons under the supplier's control.
Prices quoted on our website are valid only for orders placed via our website. Quoted prices may be different on products offered via any of our retail stores and concessions. Prices are checked regularly, however, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed prior to the order being confirmed.
If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may: Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
Dates and times for delivery are estimates only. Kedel Ltd. aims to ensure that all goods are delivered on time, however, we do not accept liability for goods delivered on an unspecified day. We may also deliver the goods in several consignments but will not levy any additional delivery charges for this unless you are otherwise advised during your order.
We do not accept any liability for shortage of goods delivered, or damage to deliveries unless we are notified in writing, including email, within three working days of the goods being delivered. Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
If you are a business customer your right to possession of the goods shall terminate immediately if: you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or you encumber or in any way charge any of the goods.
Please allow ten working days for cheque clearance. Customers with existing approved credit accounts are also subject to the terms and conditions listed on our credit terms agreement form.
If you wish to return unwanted goods you must obtain a returns number (RMA) by completing our returns procedure. When we receive your completed form we will issue you with a returns number which you will receive by e-mail. Please note that packages delivered to us without a valid RMA number will be rejected or returned. Except in the case of faulty or misdescribed goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.
Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods. You must also take reasonable care to ensure the goods are not damaged in the meantime or in transit.
You do not have the right to cancel the contract if the order is for bespoke goods, for customised goods (such as custom design and built furniture), or for consumable goods which, by their nature, cannot be returned, except where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
Kedel Ltd. strives to provide our customers with premium quality goods. On occasion, these goods may turn out to be faulty or defective. Most goods delivered to UK addresses carry a 12-month manufacturer's warranty. The warranty does not apply if the goods have been altered or damaged in any way by the customer or it's employees or agents, or goods not used in accordance with the manufacturer's instructions. Claims for damage, non-functionality and mis-shipping must be made within three working days of receipt. After this date, replacements will not be offered. Subject to the right of consumers to return goods for refund under The Consumer Protection Regulations 2000, Kedel Ltd. do not sell products on a trial basis. Customers are strongly advised to take note of the product specifications before placing an order. We may, at our discretion, offer to take back any goods sold by us, providing the goods are complete, unopened. All goods will be inspected upon return, and refunds will not be issued if goods are not in this condition. We will refund the total amount paid for the goods, less a 20% restocking and administration fee, as well as delivery and collection charges, within 30 days of receiving the returned goods. The customer will be responsible for all costs incurred for returning goods to us. These terms do not affect any distance selling rights for non-business customers.
NOTE RE COMPOST TUMBLER:
Due to the nature of recycled plastic materials, it is often difficult to match colour precisely between manufactured batches. We, therefore, advise that where exact colour matching is vital, you must order your entire requirement for that colour at the same time, so that we can schedule manufacture for your project in one batch, to ensure consistent colour matching.
COLOUR MATCHING DISCLAIMER: Although we will try to match colours between manufacturing batches, Kedel Limited do not guarantee an exact match if the order for that colour is not received as a single order. Returns requests on the grounds of colour differences from two separate orders will not be accepted.
Kedel Ltd. makes every effort to supply the goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice. If an error is found within 14 days of accepting your order, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price and/or description or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically.
If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing within 3 working days. (Please note that this is 48hrs for our business customers) If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us in writing as soon as possible, but in any event, within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
Our support team should be your primary point of contact for technical assistance with goods you have purchased from us. Contact details for this team can be found within the support section of our website.
For business customers, we shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement, Kedel Ltd. liability in respect of all other losses shall be limited to the invoiced value of the relevant order.
We reserve the right to use and store Internet cookies where required. You may choose to disable cookies from your Internet browser if you prefer. For Microsoft Internet Explorer, click Tools, Internet Options, Privacy, Advanced. You may then stop cookies as requested. For other Internet browsers please see your documentation provided. Kedel Ltd. accepts no liability for damage or losses caused by following these instructions either correctly, or otherwise, to you.
If for any reason, you feel that we have not conducted business to your satisfaction, you have the right to make a complaint. Any complaints should be made in writing and addressed to ‘Customer Services, Kedel Limited’. After receiving your correspondence, we will aim to resolve any problems as quickly as possible.
Customer Services Address: